StayPrimePH

User Guide

How to use StayPrimePH

Simple steps for guests, hosts, and admins. Every step includes a link to the page where the action happens.

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Getting Started

Use the correct account type before you book, host, or manage the platform.

  1. 1Start from the home page when you are not sure where to go. Home
  2. 2Create a guest account before booking a stay. Guest registration
  3. 3Create a host account before listing a property. Host registration
  4. 4Recover your password when you cannot sign in. Forgot password

Search And Book

Find a stay, review the listing, then track the booking from your guest dashboard.

  1. 1Search by location, dates, guests, price, property type, bedrooms, or amenities. Search stays
  2. 2Open a listing from search to review photos, amenities, rules, reviews, and location. Browse listings
  3. 3Use a guest account if the checkout page asks you to sign in. Guest login
  4. 4Track pending, upcoming, completed, and cancelled trips after requesting a booking. My Bookings
  5. 5Message hosts about stay details from your guest inbox. Guest messages

Guest Dashboard

These pages help guests manage trips, saved stays, messages, alerts, reviews, and profile details.

  1. 1Check your main guest activity. Guest overview
  2. 2Return to homes you saved for later. Wishlist
  3. 3Check trip, payment, and message alerts. Guest notifications
  4. 4Review your traveler identity and profile details. Guest profile

Create A Listing

Hosts can add the property, photos, rules, pricing, packages, safety details, and final review details.

  1. 1Upgrade a guest account when you want to become a host. Host upgrade
  2. 2Start or continue the listing wizard. Host listing setup
  3. 3Open the create listing shortcut from the host dashboard. Create Listing
  4. 4Check whether a submitted listing is pending, approved, or needs changes. My Listings
  5. 5Ask support for help when photos, pricing, or approval status are unclear. Support live chat

Host Dashboard

Hosts use these pages to run daily operations after a listing has been created.

  1. 1Review your host activity summary. Host overview
  2. 2Block unavailable dates or manage availability. Calendar Availability
  3. 3Review guest booking requests. Booking Requests
  4. 4Reply to guests about bookings and listing questions. Host messages
  5. 5Review earnings, reports, payout settings, and host notifications. Earnings

Account Settings

Use account settings when personal details, security, privacy, payments, or notifications need changes.

  1. 1Update profile and personal details. Personal information
  2. 2Change password, passkeys, and security settings. Login and security
  3. 3Manage privacy and account data choices. Privacy
  4. 4Adjust notification preferences. Notifications
  5. 5Update payment, payout, tax, language, and currency settings. Payments

Payments And Payouts

Check the correct dashboard depending on whether you are a guest, host, or admin.

  1. 1Guests should check booking payment status from their trip list. My Bookings
  2. 2Hosts should check payout setup before expecting payouts. Payout Settings
  3. 3Hosts should review sales and earnings summaries. Earnings
  4. 4Admins should review payment records from the admin area. Admin payments
  5. 5Contact support if the visible payment status does not match what happened. Support live chat

Admin Tasks

Admins can review users, hosts, listings, bookings, payments, reports, disputes, and support messages.

  1. 1Start from the admin dashboard. Admin overview
  2. 2Answer guest and host support messages. Support Inbox
  3. 3Review and approve submitted host listings. Listings Approval
  4. 4Review bookings, payments, and disputes. Bookings
  5. 5Manage admin settings when configuration needs to change. Admin settings

Troubleshooting

Start with the page that matches the problem, then contact support with clear details.

  1. 1Use password recovery when login fails. Forgot password
  2. 2Clear filters when search shows no results. Search stays
  3. 3Check booking details when a trip appears missing. My Bookings
  4. 4Check listing status when a listing is not visible to guests. My Listings
  5. 5Check service availability when the app seems unavailable. Service status