Legal
Safety Policy
Last updated June 7, 2026
Safety expectations for guests, hosts, listings, reports, and emergency situations.
Safety expectations
Listings should disclose meaningful safety details, house rules, exterior cameras, alarms, pool risks, and guest limits.
Guests and hosts should keep important communication in platform messages so admins can review a clear record if needed.
Users should not use StayPrimePH to threaten, harass, discriminate, misrepresent listings, request unsafe activity, or move protected bookings outside the platform.
Reports and disputes
Safety reports should be routed to admins for review, evidence collection, and follow-up with the guest or host.
Immediate threats should be escalated to local emergency services first.
StayPrimePH may restrict accounts, remove listings, pause bookings, or preserve records while a safety report is being reviewed.
Host and guest responsibilities
Hosts are expected to maintain safe access, clean facilities, working essentials, accurate amenity details, and clear arrival instructions.
Guests are expected to follow house rules, respect occupancy limits, avoid property damage, and report urgent stay issues promptly.
For medical, fire, crime, or immediate physical danger, users should contact local emergency services before contacting platform support.
Operator and contact details
StayPrimePH is operated by Livewise Construction, trading as stayprimeph, in the Philippines.
Business address: 2nd Floor block 1 lot 5 Congressional Road Rainbow Subdivision Bagungbong Caloocan, Caloocan, Philippines, 1421.
Support email: support@stayprimeph.com. Privacy and data requests: privacy@stayprimeph.com. Phone: 0956 673 9577.