Terms of Service

StayPrimePH provides a marketplace for discovering, listing, and reserving short-term stays in the Philippines.

Guests, hosts, and admins are responsible for keeping account details accurate, protecting login access, and using the platform lawfully and respectfully.

StayPrimePH may limit, suspend, or remove accounts, listings, bookings, reviews, or messages when needed to protect users, comply with law, or prevent platform misuse.

StayPrimePH helps connect guests and hosts, provides booking tools, keeps platform records, and may support payment, messaging, moderation, and dispute workflows.

Hosts remain responsible for the stays, listings, property details, availability, pricing, local requirements, permits, taxes, safety disclosures, and guest-facing promises they publish.

Guests and hosts should keep important communication, payment steps, support requests, and dispute evidence inside StayPrimePH whenever possible so the platform record is complete.

Hosts are responsible for truthful listing information, accurate availability, house rules, and safe guest experiences.

Guests are responsible for reviewing listing details, respecting house rules, and completing payments through approved checkout flows.

A booking is not considered confirmed until the required checkout, host approval, and payment steps for that listing are complete.

Payments, refunds, and related fees are processed through approved payment partners and platform records.

Disputes should be raised through StayPrimePH support with relevant booking, payment, message, and photo evidence so admins can review the record fairly.

Guests and hosts should avoid off-platform payment requests because they reduce the protections available through StayPrimePH.

Users may not use StayPrimePH to post false listings, impersonate another person, move protected transactions off platform, upload unlawful content, harass others, bypass safety checks, or misuse personal data obtained through the service.

Listings should clearly show the stay being offered, price, location area, house rules, material limitations, and any safety, accessibility, camera, amenity, or guest-limit details that would affect a booking decision.

StayPrimePH may preserve records, cooperate with lawful requests, remove content, pause listings, or restrict accounts when needed for fraud prevention, safety review, dispute resolution, or legal compliance.

StayPrimePH is operated by Livewise Construction, trading as stayprimeph, in the Philippines.

Business address: 2nd Floor block 1 lot 5 Congressional Road Rainbow Subdivision Bagungbong Caloocan, Caloocan, Philippines, 1421.

Support email: support@stayprimeph.com. Privacy and data requests: privacy@stayprimeph.com. Phone: 0956 673 9577.