Data Deletion Instructions

Users can request account or personal data deletion from account privacy settings, by contacting StayPrimePH support from the email address linked to their account, or by emailing privacy@stayprimeph.com.

The request should include the account email address, the login provider used when known, and a short note that the user wants their StayPrimePH account data reviewed for deletion.

For Facebook Login users, this page serves as the public data deletion instructions URL required by Meta.

StayPrimePH may delete or anonymize profile details, saved preferences, social login links, messages, wishlists, unpublished listings, and non-essential support records when deletion is approved.

Some booking, payment, tax, safety, fraud-prevention, dispute, and legal records may need to be retained for operational, accounting, compliance, or user-protection reasons.

When full deletion is not possible, StayPrimePH will limit retained data to what is reasonably needed and remove optional profile information where practical.

StayPrimePH will review deletion requests after verifying that the requester controls the relevant account email or login identity.

Verified deletion or anonymization requests are targeted for completion within 30 days after user verification, unless active bookings, submitted payments, safety issues, disputes, accounting duties, fraud-prevention review, or legal holds require more time.

Admins review verified requests in an account deletion queue that shows whether a request is awaiting verification, ready for review, or past the 30-day service target.

Users should receive a response confirming the request status, any records that must be retained, and whether additional verification or delay notice is needed.

For urgent privacy concerns, users should contact StayPrimePH support and include any relevant booking, listing, or account details so the team can locate the records.

If the account was created or accessed through Facebook or Google, StayPrimePH will review and remove or anonymize the social-login identifier and optional profile data when deletion is approved, unless retention is required for security, legal, accounting, or dispute reasons.

Removing StayPrimePH from Facebook, Google, or another identity provider may stop future sign-in access, but it does not automatically delete platform records that StayPrimePH must review separately.

Users should also remove StayPrimePH from their social provider account settings if they want to stop future provider access.

StayPrimePH is operated by Livewise Construction, trading as stayprimeph, in the Philippines.

Business address: 2nd Floor block 1 lot 5 Congressional Road Rainbow Subdivision Bagungbong Caloocan, Caloocan, Philippines, 1421.

Support email: support@stayprimeph.com. Privacy and data requests: privacy@stayprimeph.com. Phone: 0956 673 9577.